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iShare Ghana Privacy Policy

Effective Date: 1 July 2021
Last Updated: 15 February 2026
Next Review Date: 31 December 2026

 

 

1. Introduction

iShare Ghana (“we”, “our”, “us”) is committed to protecting your personal data and respecting your privacy.

This Privacy Policy explains how we collect, use, store, disclose, and safeguard personal information relating to drivers, riders, customers, suppliers, employees, contractors, business partners, and other individuals who interact with us.

We process personal data in accordance with the Data Protection Act, 2012 (Act 843) and applicable data protection regulations in Ghana.


 

2. About This Policy

This policy explains:

  • What personal data we collect

  • How we collect and use it

  • How we protect it

  • Your rights under Ghanaian law

  • How to contact us about your data

This policy applies to:

  • iShare Ghana head office

  • All iShare Ghana branches

  • All employees and volunteers

  • Contractors, suppliers, and third parties acting on our behalf


 

3. What Is Personal Data?

Personal data means any information that can identify an individual directly or indirectly.

This may include:

  • Full name

  • Postal address

  • National Identification details

  • Ghana Post Address

  • Employment address

  • Passport information

  • Driving licence information

  • Email address

  • Telephone number

  • Vehicle and driver information

  • Any other information relating to an identifiable individual


 

4. Our Data Protection Principles

In line with the Data Protection Act, 2012 (Act 843), personal data must:

  1. Be processed fairly and lawfully

  2. Be collected for specific, lawful purposes

  3. Be adequate, relevant, and not excessive

  4. Be accurate and kept up to date

  5. Not be retained longer than necessary

  6. Be processed in accordance with individuals’ rights

  7. Be kept secure

  8. Not be transferred outside the Ghanaian Economic Area unless adequate protection is ensured


 

5. How We Collect Personal Data

We collect personal data through:

  • Registration forms (drivers and riders)

  • Online platform interactions

  • Customer support communications

  • Employment applications

  • Contracts with suppliers and partners

  • Website and mobile application usage

We only collect information necessary for legitimate business purposes.

 

 

6. How We Use Personal Data

We may use personal data to:

  • Provide transportation and ride-sharing services

  • Verify identity and driver eligibility

  • Process payments and manage accounts

  • Communicate service updates

  • Improve our services and platform

  • Comply with legal and regulatory obligations

  • Respond to customer support requests

  • Conduct marketing communications (where consent is provided)

We do not use personal data for purposes unrelated to our business operations without appropriate consent.

 

 

7. Lawful Basis for Processing

We process personal data where:

  • The individual has given consent

  • It is necessary to perform a contract

  • It is required to comply with a legal obligation

  • It is necessary for legitimate business interests, provided those interests do not override individual rights

 

8. Data Storage and Security

We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, or disclosure.

Electronic Data

  • Protected by strong passwords

  • Stored on secure servers

  • Secured with firewalls and approved security software

  • Regularly backed up and tested

  • Encrypted when transferred electronically

Paper Records

  • Stored in locked cabinets

  • Not left unattended

  • Shredded when no longer required

Personal data is only accessible to authorised personnel who require it for their work.

 

 

9. Data Retention

We retain personal data only for as long as necessary to:

  • Fulfil the purposes for which it was collected

  • Comply with legal, accounting, or regulatory requirements

  • Resolve disputes and enforce agreements

When data is no longer required, it is securely deleted or destroyed.

 

 

10. Data Accuracy

We take reasonable steps to ensure personal data is accurate and up to date.

Individuals are encouraged to notify us of any changes to their personal information. We may periodically request confirmation of details to maintain accuracy.

 

 

11. Sharing and Disclosure of Personal Data

We may share personal data with:

  • Payment processors

  • Cloud storage providers

  • Regulatory authorities

  • Law enforcement agencies (where legally required)

  • Professional advisers (legal and audit services)

We ensure that third parties handling personal data on our behalf meet appropriate data protection standards.

We do not sell personal data to third parties.

 

 

12. International Data Transfers

Personal data will not be transferred outside Ghana unless the receiving country ensures an adequate level of data protection or appropriate safeguards are in place.

 

 

13. Your Rights

Under Ghana’s Data Protection Act, 2012 (Act 843), you have the right to:

  • Request access to your personal data

  • Request correction of inaccurate data

  • Request deletion of data (where legally permissible)

  • Object to certain types of processing

  • Be informed about how your data is used

Subject Access Requests

Requests must be submitted via email to:
management@aplanke.com

  • A standard request form may be provided (optional)

  • A fee of GHS 10 may apply

  • We aim to respond within 14 days

  • Identity verification will be required before release of information


 

14. Data Breaches

In the event of a data breach, we will:

  • Investigate and assess the risk

  • Take immediate corrective action

  • Notify affected individuals where required

  • Report to relevant authorities if legally necessary

 

15. Roles and Responsibilities

Board of Directors

Responsible for ensuring overall compliance with data protection laws.

Data Protection Officer

Responsible for:

  • Monitoring compliance

  • Updating policies

  • Handling subject access requests

  • Managing third-party data agreements

  • Providing staff training

IT Manager

Responsible for:

  • Maintaining system security

  • Evaluating third-party platforms

  • Ensuring backups and encryption

All employees are required to comply with this Privacy Policy and complete data protection training where applicable.

 

 

16. Privacy Statement

We are committed to transparency about how we process personal data. A detailed privacy notice is available upon request and on our website.

 

 

17. Contact Us

If you have questions about this Privacy Policy or how we handle your personal data, please contact:

Email: management@aplanke.com

 

 

iShare Ghana is committed to maintaining the confidentiality, integrity, and availability of personal data entrusted to us.